If you need immediate assistance and your consultant is unavailable or you are "between agreements" with a consultant, call Attaché's emergency Helpline.
The Helpline provides expert assistance for one-off issues, with a flat-rate charge no matter how long it takes to resolve your issue. Calls are charged directly to you by Telstra/Telecom and appear itemised on your phone bill. There are no contracts to sign and no credit card details required.
The Helpline is not intended to replace your support agreement with an authorised Attaché consultant. Being a telephone service, it is not possible to resolve long, complex issues which would normally require a site visit from an expert consultant.
This service is available to users in Australia and New Zealand only. In other countries, please contact your Attaché consultant.
- Read the Service Level Agreement for Australia
- Read the Service Level Agreement for New Zealand